Now that the nbn™ roll-out is almost complete, you may be wondering what that means for you. Now is the time to get clued up on all things nbn™ with us – your superfast internet lovin’ friends at Pentanet.


We get it. You want fast, reliable nbn™ in Perth – and you want it now.

However, not all nbn™ services are made equally. There are several different types of services that may be at different stages of development – how confusing! But don’t worry, we’ve got your back with our easy guide to nbn™ service classes.

So, what is a Service Class?

Each property within the nbn™ rollout area is classified by service class and those classes are numbered between 0 and 34. Your service class number not only gives you an indication of when you can connect to the nbn™, but also what type of connection you will be able to receive.

Keeping an eye out for changes to your service class means you can stay ahead of the flock in knowing what’s available for you and when developments are likely to happen. Great news if you like to compete with your neighbours about more than just who has the best-kept garden!

Here’s the low-down on nbn™ service classes.

Service Class Number


Service Class 0

FTTP (Fibre to the Premises) is on its way. You won’t be able to connect until the fibre cabling is finished by nbn™, however you can send through your details to our team if you’d like to be first in line when it’s live.

Service Class 1

Fibre has arrived, but the property is still waiting for an exterior box or an interior NTD (nbn™ device) to be installed. You can now order an nbn™ service and an appointment time for installation will be set-up!

Service Class 2

The property has fibre available and an exterior box is present, but an interior NTD (nbn™ device) is yet to be installed. You can order an nbn™ service and a technician will attend your premises to complete the install and move you to Service Class 3.

Service Class 3

Fibre is connected with both exterior and interior devices present – you’re ready to go! Your new nbn™ connection can be live within a few working days. To get connected, click here.

Service Class 4-6

Service classes 4 - 6 relate to nbn™ Fixed Wireless. Not to be confused with Pentanet’s own private Fixed Wireless network! We don’t deliver nbn™ Fixed Wireless, but there are many providers who do.

Service Class 7-9

Service classes 7 - 9 relate to nbn™ SkyMuster satellite. We don’t deliver this service, but there are several options out there.

Service Class 10

A copper connection is coming to your address soon but is not available yet, so we can’t book your installation at this time. Your connection may be in the form of FTTN (Fibre to the Node) or FTTB (Fibre to the Building).

Service Class 11

Great news! Your property is nbn™ ready and currently serviceable by copper (FTTN/FTTB). There’s still a couple of formalities (including an on-site visit from an nbn™ tech) required to have you fully up and running but a service can now be ordered. To get connected, click here.

Service Class 12

Excellent news again – you are in a serviceable area and we can set an activation date. The last step for a Class 12 is a jumpering-only appointment. Don’t worry, you don’t need to be at home for this as the work is done remotely by a technician. To get connected, click here.

Service Class 13

Your connection is ready! Jumpering is complete and activation can be processed now. Within a few business days, you’ll be fully set up with nbn™. To get connected, click here.

Service Class 20

The HFC (Hybrid Fibre Coaxial) network will be coming to your property soon.

Service Class 21

HFC is serviceable but a lead-in is still required, which can be installed by a technician once an appointment is made.

Service Class 22

HFC is serviceable, a lead-in has been installed but a wall-plate or NTD are required, which can be installed by a technician.

Service Class 23

HFC is serviceable and a lead-in and wall-plate are installed, but an NTD is still required.

Service Class 24

Good news! Your property is nbn™ ready with everything required installed and you can now order a service with us. To get connected, click here.

Service Class 30

FTTC (Fibre to the Curb) is coming soon to your property, but we can’t guarantee an ETA just yet.

Service Class 31

FTTC is serviceable to your property, but a lead-in is required to be installed. We can help you with scheduling that in and getting connected!

Service Class 32

FTTC is serviceable to your property and a lead-in has been installed. However, a DPU (Distribution Point Unit) still needs to be connected. We can help you with getting this scheduled and connected!

Service Class 33

A DPU has been connected for FTTC and a technician is now required to install an nbn™ connection device (NCD). We can help you with this! To get connected, click here.

Service Class 34

Great news – you’re fully connected to the FTTC network! The activation can now begin and you can get connected to the nbn™ within a few working days. To get connected, click here.


Unsure what service class your property is in? Don’t stress – we can help! You can check what services are available at your place by using our address checker here.

Still feel like you need a bit more information on nbn™ and service class? Head here to find out more about the service and the planned roll out in your area.

If you have any questions about nbn™ service classes or getting connected, our support team are always here to help. Chat to our Perth-local team by telephoning (08) 94662670 (during business hours Monday to Friday) or use our website live chat (between 8.30am to 9.30pm weekdays and 9am to 9pm on weekends)!


Read also:

NBN vs Fixed-Wireless: Top tips for choosing an internet package in Perth
Pentanet offers internet speeds faster than the NBN