Not all nbn™ services are created equal. There are several different types of services that may be at different stages of development – how confusing! We’ve got your back with our easy guide to nbn™ service classes.

NBN team fixing the internet connectivity

So, what is a Service Class?

Each property within the nbn™ rollout area is classified by service class. These classes are numbered 0 to 34.

Your service class number not only gives you an indication of when you can connect to the nbn™, but also what type of connection you will be able to receive.

Keeping an eye out for changes to your service class means you can stay ahead of the flock in knowing what’s available for you and when developments are likely to happen. Great news if you like to compete with your neighbours about more than just who has the best kept garden!

Here’s the low-down on nbn™ service classes.

Service Class Number

Description

Service Class 0

FTTP (Fibre to the Premises) is on its way. You won’t be able to connect until the fibre cabling is finished by nbn™, however you can send through your details to our team if you’d like to be first in line when it’s live. Time frame to connection - no ETA

Service Class 1

Fibre has arrived, but the property is still waiting for an exterior box (PCD) and/or an interior NTD (nbn™ device) to be installed. You can now order an nbn™ service and an appointment time for installation will be set-up! Time frame for connection - 5 - 10 business days

Service Class 2

The property has fibre available and an exterior box (PCD) is present, but an interior NTD (nbn™ device) is yet to be installed. You can order an nbn™ service and a technician will attend your premises to complete the install and move you to Service Class 3. Time frame for connection - 5 - 10 business days

Service Class 3

Fibre is connected with both exterior and interior devices present – you’re ready to go! Your new nbn™ connection can be live within a few working days. To get connected, click here. Time frame for connection - 24 - 48 hours

Service Class 4-6

Service classes 4 - 6 relate to nbn™ Fixed Wireless. Not to be confused with Pentanet’s own private Fixed Wireless network! We don’t deliver nbn™ Fixed Wireless, but there are many providers who do.

Service Class 7-9

Service classes 7 - 9 relate to nbn™ SkyMuster satellite. We don’t deliver this service, but there are several options out there.

Service Class 10

A copper connection is coming to your address soon but is not available yet, so we can’t book your installation at this time. Your connection may be in the form of FTTN (Fibre to the Node) or FTTB (Fibre to the Building). Timeframe to connection - no ETA

Service Class 11

Great news! Your property is nbn™ ready and currently serviceable by copper (FTTN/FTTB). There’s still a couple of formalities (including an on-site visit from an nbn™ tech) required to have you fully up and running but a service can now be ordered. To get connected, click here. Time frame for connection - 5 - 10 business days

Service Class 12

Excellent news again – you are in a serviceable area and we can set an activation date. If you have an existing phone number or ADSL only a jumpering appointment will be required. Don’t worry, you don’t need to be at home for this as the work is done remotely by a technician. If no phone number or ADSL is connected, an appointment where someone will need to be in attendance is required to ensure they connect to the correct property. To get connected, click here. Time frame for connection - 5 - 10 business days

Service Class 13

Your connection is ready! Jumpering is complete and activation can be processed now. Within a few business days, you’ll be fully set up with nbn™. To get connected, click here. Time frame for connection - 24 - 48 hours

Service Class 20

The HFC (Hybrid Fibre Coaxial) network will be coming to your property soon. Timeframe to connection - no ETA

Service Class 21

HFC is serviceable but a lead-in is still required, which can be installed by a technician once an appointment is made. Time frame for connection - 5 - 10 business days

Service Class 22

HFC is serviceable, a lead-in has been installed but a wall-plate or NTD is required, which will be installed by an nbn™ technician. Time frame for connection - 5 - 10 business days

Service Class 23

HFC is serviceable and a lead-in and wall-plate are installed, but an NTD is still required. Time frame for connection - 5 - 10 business days

Service Class 24

Good news! Your property is nbn™ ready with everything required installed and you can now order a service with us. To get connected, click here. Time frame for connection - 24 - 48 hours

Service Class 30

FTTC (Fibre to the Curb) is coming soon to your property, but we can’t guarantee an ETA just yet. Timeframe to connection - no ETA

Service Class 31

FTTC is serviceable to your property, but a lead-in is required to be installed. We can help you with scheduling that in and getting connected! Time frame for connection - 5 - 10 business days

Service Class 32

FTTC is serviceable to your property and a lead-in has been installed. However, a DPU (Distribution Point Unit) still needs to be connected. We can help you with getting this scheduled and connected! Time frame for connection - 5 - 10 business days

Service Class 33

A DPU has been connected for FTTC, NBN will either send you the NCD for self install or a technician will attend to install the nbn™ connection device (NCD). We can help you with this! To get connected, click here. Time frame for connection - 5 - 10 business days

Service Class 34

Great news – you’re fully connected to the FTTC network! The activation process can begin and you’ll be connected to the nbn™ within a few working days. To get connected, click here. Time frame for connection 24 - 48 hours

Service Class Numbers

NBN Service Classes are listed in order of availability. SC 0, 10, 20 and 30 are planned but unavailable for ordering until the infrastructure is completed. FTTP and FTTN/B only have 4 stages so SC 3 and 13 are when NBN is completed and ready to use.

FTTC/HFC has an extra stage of completion so SC 24 and 34 are fully completed but the services can be ordered at any stage from 21/31 but will require possible tech appointments with 5-10 day lead times.

Another note: NBN are only responsible for any cabling from the street to the premises, if any internal wiring, socket relocation or MDF jumpering is required, the customer will need to arrange a private technician to complete this.

Most common NBN Service Classes in Perth

Service Class 13 - Fibre to the Node Connected

This is the most common service class, as most properties in Perth are connected to the NBN and only require service transfers or remote re-activations.

Service Class 20-24 - HFC

This is WA’s former Telstra Hybrid Fibre Coaxial network or Cable Foxtel and is run throughout many of Perth’s northern suburbs.

Fibre to the Curb has increased coverage since 2018

Perth properties that were previously deemed Fibre to the Node were upgraded where possible to Fibre to the Curb as of late 2018, and has been rolling out further since then.

NBN announces next phase

NBN Co recently announced a $3.5 billion dollar project upgrade to improve its network, with a big focus on connecting more Australian homes and business to the NBN via Fibre to the Curb technology.

Associated fees

Some of these connections will incur a connection fee if you are the first person to connect NBN at your property.

A second or third connection will also incur extra fees, as each NBN address (apart from FTTP) was designed to have one active connection and NBN will charge a subsequent install fee for multiple connections at one address.

NBN Equipment

For FTTP/FTTC and HFC, NBN provides equipment specifically programmed to the address and should remain at the premise for the next tenant. They should not be removed. If you have an SC 3, 24 or 34 please ensure the NBN equipment has been left on premise or contact the rental/property agency. We can order replacements, but this will extend the connection ETA.

New Developments/Rebuilds

If you have demolished a property, rebuilt a property or the address is a new build then please visit the NBN development portal to register and obtain a Location ID number prior to lodging an application.

If you have any questions about NBN service classes or getting connected, our sales team is always here to help. Chat to our Perth-local team on (08) 9466 2670 (during business hours Monday to Friday) or use our website live chat (between 8.30am to 9.30pm weekdays and 9am to 9pm on weekends)!

Check what services are available at your home by using our address checker here.

Read also:

NBN vs Fixed-Wireless: Top tips for choosing an internet package in Perth
Pentanet offers internet speeds faster than the NBN