Still have questions? Here's a few FAQs:
Fill in an application to connect HERE. Fixed wireless relies on “line of sight” to one of our towers, and on receiving your application we’ll perform a preliminary survey, then let you know if we can get you connected.
You will be issued a public IP address. If you require a static IP address please get in touch with our staff and they can assist you. Please note there may be additional costs associated with static IP addresses
We offer a premium router option – Amplifi + optional Mesh. The Amplifi offers great WiFi coverage as well as an excellent user interface allowing you to monitor your network from anywhere in the world.
We don’t offer a VOIP product or service right now, but most 3rd party VOIP services will work great with our Fixed Wireless or NBN services. If you'd like a recommendation, please hop on the online chat.
Data packs are currently available via the online portal or by contacting support via the chat window. You are most welcome to adjust your plan as needed too. This can be done by hopping on the online chat.
Fixed wireless has the capability to offer speeds comparable or better than NBN due to recent advancements in radio technology. Fixed wireless runs on 5GHz – a high speed frequency transmitted from Pentanet towers to a receiver that is installed on your rooftop.
Fixed wireless connections are ready to go as soon as your install is complete. NBN connections are coordinated by NBNCo, and while we cant guarantee how fast an NBN connection will take, turn around to connect is typically between 1-7 business days.
We are constantly growing our network with an emphasis on customer satisfaction through speeds and support. With that in mind, fill in an address check HERE to find out if your property can be connected. If not, we’ll be in touch when we have solution available.