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Perth Powered Internet
We believe Perth deserves faster internet, local customer service and a focus on quality. So that’s what you’ll get as part of the Pentanet family!
Check your address, complete your application form, and you’re good to go! We’ll guide you through the process to get you connected and online without the hassle.
Want to browse, stream, play to your heart's content? You got it! All Pentanet LBN plans come with unlimited data so you can spend as much time online as you need.
I am on the LBNCo network and had been with an eastern states provider for a few years not really getting the speeds I was paying for. Saw Pentanet being a local provider, have not regretted the move. Top speeds, top customer service. Well done guys!
Pentanet's customer service are always super responsive and helpful and having somebody local who actually understands the service you are receiving is a breath of fresh air. Highly recommended to Perth locals!
Fast internet, fantastic customer service. The best thing is, you're actually talking to a human, in Perth and talks to you like a human rather than this automated and stale approach. They are incredibly approachable and helpful.
AmpliFi Instant and Instant Kit discount is valid for applications received from 12pm AWST Wednesday 4 March 2020 until 11:59pm AWST on Thursday 30th of April 2020. Not valid with any other offer. We reserve the right to extend this promotion at any time.
Please ensure that you do not cancel your existing service before being connected to Pentanet LBN.
If it is found that the network infrastructure underlying your connection to LBNCo is not capable of providing the speed tier you have nominated, we will inform you and offer to change your plan to a lower speed tier. Speeds experienced may be lower due to various factors such as line distance, in-home wiring and limitations of your devices.
New Development Charge:
If LBNCo determines your service address is within the site boundary of a new development this could incur a once-off fee of $330. Don’t worry, we’ll let you know prior and request your permission to proceed with your service application.
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Power Outages, Medical and Security Alarms:
Unlike copper-based legacy telecommunications networks, FTTP technology is unable to carry electrical power to a customer’s premises, and instead requires mains power within the customer’s premises for the normal operation of the service. You should be aware that during a mains power outage:
- Your Network Termination Device (NTD) will not function.
- Your internet connection will not operate.
- Your telephone handset connected via your NTD will not work, therefore you will not be able to receive or make calls, including calls to Emergency 000 services.
- Your back-to-base alarm system or medical alarm which relies on an internet connection will not work.
Please note that Pentanet does not offer a Priority Assistance service. Priority Assistance is an enhanced telephone and connection service, offered by Telstra, for people with life-threatening medical conditions.
Medical and security alarms:
Before submitting your application for service, you should first contact your alarm provider to assess whether your alarm is compatible with an LBNCo service. If your alarm is not compatible, you’ll need to identify what alternatives are available with your alarm provider.
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