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Current Update ETA: 3:00am AWST

Last Updated: 4:19 AM, Saturday, 10th February 2024

Performance Degraded - Unplanned disruption
Services Affected:
  • Pentanet Network
    • Pentanet Fixed Wireless
    • Pentanet neXus
    • Pentanet NBN
    • Pentanet Apartments
    • Pentanet Business Fibre
    • Opticomm Network
    • DNS Services
    • Customer Portal
Monitoring

All Updates

4:19 AM, Saturday, 10th February 2024 Status: Monitoring

Works have been completed successfully and services are now restored. Our team will continue to closely monitor this issue.

1:53 PM, Friday, 9th February 2024 Status: Identified

Following an investigation with the vendor, an emergency planned maintenance window has been planned for 3AM AWST 10th Feb to perform a full reload of the impacted equipment. We extend our deepest apologies for this inconvenience.

1:20 PM, Friday, 9th February 2024 Status: Identified

We are continuing to investigate this issue with the relevant vendor. The impact of this issue has been isolated as relating to new session authentication (services which have a current session are unaffected). Our team are continuing to work towards a resolution.

12:39 PM, Friday, 9th February 2024 Status: Investigating

This issue has been escalated with the relevant vendor and is currently being investigated with urgency. We will provide further updates as this case progresses.

12:19 PM, Friday, 9th February 2024 Status: Investigating

We're currently looking in to reports of session instability affecting various services across the Pentanet network. We'll provide further updates as we have them.

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