The Role
Reporting to the IT Manager, you will be one half of a tight two-person IT team. You'll be the person our staff turn to when something breaks, and the one driving the projects that stop it breaking again. You'll be our go-to person for Microsoft 365, Apple and mobile device management, and you'll own our desktop fleet and its security controls end to end. And because we're an ISP, you'll work alongside our network engineers, developers, sales and support teams. Few IT roles offer this much variety, and you'll love it. Every day brings something new, and your career will benefit from the breadth and depth on offer.
We'd love to meet someone who treats their home lab as a hobby, not a chore. You already run Proxmox or ESXi in the garage, have an opinion on Intune vs. JumpCloud and read changelogs for fun. You'll be free to design and build the solutions you think are right, not just the ones on a ticket.
We trust you to make good calls when no one's watching, flag problems before they become incidents, and keep learning because you're curious. You won't be going it alone, though. It's a friendly team, and we will back you as you settle in. If that sounds like the job you've been waiting for, read on!
What you'll be doing
- Running helpdesk support that fixes root causes instead of just closing tickets.
- Owning security alerts from triage through to resolution.
- Managing identity platforms including Entra ID, Okta, AD and our in-house developed platforms.
- Managing a fleet that's mostly Windows, Apple and iOS, keeping it secure, current and well documented.
- Patching servers, endpoints and appliances.
- Owning backups end to end, running, restoring and regularly testing them.
- Administering Intune/365, JumpCloud and Apple device management as well as our other cloud platforms.
- Keeping the IT asset register and documentation accurate and useful.
- Running on-boarding, off-boarding, access control, change management and reporting.
- Using the latest AI tooling to automate and improve our systems and monitoring, so routine jobs run on their own and faults are caught before users notice them.
- Planning and delivering IT projects, including ideas of your own like automation that removes repetitive work, security uplift, a simpler network, or anything that makes life easier for you and your users.
What we're looking for
- Demonstrated expertise troubleshooting Windows 11, macOS, iOS, Windows Server, firewalls and VPN appliances, the kind that comes from curiosity as much as job experience.
- Strong M365 and AD/Entra administration, including PowerShell scripting and application packaging/deployment.
- Solid problem-solving, communication and prioritisation skills, and the judgement to know when to escalate and when to just handle it.
- A track record of self-directed learning: certifications, a home lab, side projects, contributions to open source, or whatever else shows you keep learning.
Desirable
- Experience implementing ACSC Essential Eight controls.
- Microsoft and Apple certifications.
- 3-5 years in a similar role.
Benefits for you!
At Pentanet, our people are our greatest asset! As one half of a two-person team, you'll have genuine ownership. You will have the autonomy to drive your own projects, backed by a team that has your back (and that you'll back in return). The way work happens here is a big part of the benefit. On top of that, we provide a range of employee benefits to support and empower our team, including:
- Great work/life balance, flexible work environment.
- Free breakfast cereal, an excellent coffee machine and wellbeing initiatives for staff.
- Free or discounted internet service for your home, handy for that home lab.
- Free GeForce NOW cloud gaming subscription.
- Employee recognition program.
- + much more!
Join the team and grow with us!
How to Apply
If this sounds like you, we want to hear from you. To apply, please send two things:
An up-to-date CV.
A personalised cover letter (no more than two pages) that addresses the following. Home lab examples are welcome, except where a question asks for production experience:
- The hardest fault you have diagnosed, at work or in a home lab: what you tried, what you ruled out and how you found the cause. If it was a production environment, tell us its size and your role.
- One task you automated with PowerShell or Intune, the problem it solved and how you knew it worked.
- Your production experience administering M365 and Entra ID/AD: the size of the tenant or domain, what you managed day to day (for example licensing, conditional access, hybrid sync or Group Policy), and one thing you fixed or hardened.
- A security or reliability problem you found or handled (in a tool such as Threatlocker or Huntress, or on your own systems): how you triaged it, when you would escalate, and what you changed to stop it recurring.
- An example of an IT project or improvement you identified and delivered largely on your own initiative, and what it achieved for the organisation. Tell us what you would do differently now.
- How you keep your skills current, whether through a home lab, certifications, side projects, open-source contributions or something else. Tell us what you want to learn next.
Pentanet supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, genders, ages, sexual orientations and abilities to apply.
To learn more about Pentanet and what we do, please visit https://pentanet.com.au/
APPLY NOW!
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