Limited time offer! Save $20 per month on high-speed Fixed Wireless for the first 6 months. T&Cs apply.
Investigating Service Issues - Baldivis and surrounds for Opticomm Network View Incident
Additional Resources

Resources & Policies

Here's where you'll find our telecommunications and privacy resources. If you need any more information on a specific document, or if you can't find what you're looking for, please contact us.

Shield icon
Our commitment to you

At Pentanet we respect your privacy and treat your data with great care, improving the quality of the services we provide to you.

Critical Information Summaries

Pentanet Residential Fixed Wireless Plans

Download
Pentanet Business Fixed Wireless Plans

Download
Pentanet neXus Plans

Download
nbn Residential Plans

Download
nbn Residential High Tier Plans

Download
nbn Business Plans

Download
nbn Business High Tier Plans

Download
Opticomm Plans

Download
Apartment Broadband Plans

Download

Key Facts Sheets

nbn™ Residential Plans

Download
nbn™ Business Plans

Download
Opticomm Residential Plans

Download

Promotions & Competitions

FALCONS Promotion Terms and Conditions

Download
Let Us Know How We're Going Promotion Terms and Conditions

Download
GIMME20-6M Promotion Terms and Conditions

Download
ONLINESAVER Promotion Terms and Conditions

Download
FWONLINE20 Promotion Terms and Conditions

Download
neXus Early Adopter Promotion Terms and Conditions

Download
nbn FTTP Upgrade Terms and Conditions

Download
Subscriber Professional Referral Program Terms & Conditions

Download

Policies

Financial Hardship (Payment Assistance) Policy

Download
Privacy and Credit Reporting Policy

Download
Fair Use Policy

Download
Zero Tolerance Policy

Download
Credit Management Policy

Download

Financial & Other Information

nbn® Full Fibre Upgrade Information

Download
Spend Management

Download
Billing Information

Download

Authorised Representatives & Advocates

Appointing an Authorised Representative or Advocate

Download
Financial Counsellor Authorisation Form

Download

Consumer Terms & Conditions of Service

Consumer Terms and Conditions of Service

Download

Complaints Handling

Complaints Escalation Process

Download

Online Safety

Online Safety & Content Filtering Information

Download

Change of Name Request

Change of Name Request

Download

Bereavement Support Form

Bereavement Support Form

Download

Transfer of Ownership Request

Transfer of Ownership Request (Fixed Wireless)

Download
Transfer of Ownership Request (nbn™)

Download
Transfer of Ownership Request (Pentanet Apartments)

Download
Transfer of Ownership Request (PentaMAX)

Download
Transfer of Ownership Request (Opticomm)

Download
Transfer of Ownership Request (neXus)

Download