EOFY sale! High-speed Fixed Wireless available from $69 per month! Opticomm and nbn® discounts also available.
Additional Resources

Resources & Policies

Here's where you'll find our telecommunications and privacy resources. If you need any more information on a specific document, or if you can't find what you're looking for, please contact us.

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Our commitment to you

At Pentanet we respect your privacy and treat your data with great care, improving the quality of the services we provide to you.

Critical Information Summaries

Pentanet Residential Fixed Wireless Plans

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Pentanet Business Fixed Wireless Plans

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Pentanet neXus Plans

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nbn Residential Plans

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nbn Residential High Tier Plans

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nbn Business Plans

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nbn Business High Tier Plans

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Opticomm Plans

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Apartment Broadband Plans

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Key Facts Sheets

nbn™ Residential Plans

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nbn™ Business Plans

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Opticomm Residential Plans

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Promotions & Competitions

EOFY24 Promotion Terms and Conditions

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FALCONS Promotion Terms and Conditions

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Let Us Know How We're Going Promotion Terms and Conditions

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GIMME20 Promotion Terms and Conditions

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ONLINESAVER Promotion Terms and Conditions

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FWONLINE20 Promotion Terms and Conditions

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neXus Early Adopter Promotion Terms and Conditions

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nbn FTTP Upgrade Terms and Conditions

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Subscriber Professional Referral Program Terms & Conditions

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Policies

Financial Hardship Policy

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Privacy and Credit Reporting Policy

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Fair Use Policy

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Zero Tolerance Policy

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Credit Management Policy

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Financial & Other Information

nbn® Full Fibre Upgrade Information

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Spend Management

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Billing Information

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Authorised Representatives & Advocates

Appointing an Authorised Representative or Advocate

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Financial Counsellor Authorisation Form

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Consumer Terms & Conditions of Service

Consumer Terms and Conditions of Service

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Complaints Handling

Complaints Escalation Process

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Online Safety

Online Safety & Content Filtering Information

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Change of Name Request

Change of Name Request

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Bereavement Support Form

Bereavement Support Form

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Transfer of Ownership Request

Transfer of Ownership Request (Fixed Wireless)

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Transfer of Ownership Request (nbn™)

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Transfer of Ownership Request (Pentanet Apartments)

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Transfer of Ownership Request (PentaMAX)

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Transfer of Ownership Request (Opticomm)

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Transfer of Ownership Request (neXus)

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Relocation of Service Request

Relocation of Service Request (Fixed Wireless)

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Relocation of Service Request (nbn™)

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Relocation of Service Request (Opticomm)

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Relocation of Service Request (neXus)

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