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Frequently Asked Questions
Our routers and products are specifically designed to complement our exceptional plans. So, make sure you have an existing Pentanet account with an associated service to enjoy the benefits of shopping with us.
Your trusty old router may have served you well, but upgrading your internet connection usually calls for a complete upgrade. An outdated router can hinder the performance of your new connection, plus our team will only be able to provide limited support to non-Pentanet-supplied routers.
Want to learn more about our range of awesome routers? You can find everything you need to know right here
Please note, a Pentanet neXus service is not BYO compatible and requires a Pentanet Prism Edge device.
A hardcore gamer versus someone who relies solely on Wi-Fi could have totally different router needs! With that in mind, check out our detailed breakdown to learn everything you need to know about the different routers we have to offer.
If all the hardware talk flies over your head, don’t worry, that’s what we’re here for. Our team’s always up to chat nerd-stuff, the hard part is getting us to stop. So if you’re after advice, just give us a call on 9466 2670, or come visit us at the Pentahouse!
Please note that we can only provide limited support for BYO routers. We strongly advise choosing our own routers for the best performance and support.