EOFY sale! High-speed Fixed Wireless available from $69 per month! Opticomm and nbn® discounts also available.

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Frequently Asked Questions

If you'd like to purchase any of the products you've seen here, get in touch with our local team on 9466 2670 or through our live chat. If you’re keen for a more personal connection, come see us at the Pentahouse to talk all things internet, plot out your plan, and pick your hardware up while you're there!

Our routers and products are specifically designed to complement our exceptional plans. So, make sure you have an existing Pentanet account with an associated service to enjoy the benefits of shopping with us.

Most of our plans are BYO compatible, we highly recommend using our specially selected routers. Our connection experts have chosen these routers as the perfect hardware companion for our plans and your home's specific needs.

Your trusty old router may have served you well, but upgrading your internet connection usually calls for a complete upgrade. An outdated router can hinder the performance of your new connection, plus our team will only be able to provide limited support to non-Pentanet-supplied routers.

Want to learn more about our range of awesome routers? You can find everything you need to know right here

Please note, a Pentanet neXus service is not BYO compatible and requires a Pentanet Prism Edge device.

This is an interesting question, because although our team are going to recommend a router for your plan that will work great, the real question is; which router is best for me? Routers are all built with their own areas of expertise, and so which one you want will depend on what you’re going to use it for.

A hardcore gamer versus someone who relies solely on Wi-Fi could have totally different router needs! With that in mind, check out our detailed breakdown to learn everything you need to know about the different routers we have to offer.

If all the hardware talk flies over your head, don’t worry, that’s what we’re here for. Our team’s always up to chat nerd-stuff, the hard part is getting us to stop. So if you’re after advice, just give us a call on 9466 2670, or come visit us at the Pentahouse!

We understand that router issues can be frustrating, but don't worry. We're here to assist you. For comprehensive guidance and solutions, visit our user-friendly Help Centre. If you require further assistance, submit a ticket through our customer portal. Rest assured, our local team in Perth is ready to provide the support you need whenever you need it!

Please note that we can only provide limited support for BYO routers. We strongly advise choosing our own routers for the best performance and support.