Shop with Pentanet
Frequently Asked Questions
Our routers and products are specifically designed to complement our exceptional plans. So, make sure you have an existing Pentanet account with an associated service to enjoy the benefits of shopping with us.
Your trusty old router may have served you well, but upgrading your internet connection usually calls for a complete upgrade. An outdated router can hinder the performance of your new connection, plus our team will only be able to provide limited support to non-Pentanet-supplied routers.
If all the hardware talk flies over your head, don’t worry, that’s what we’re here for. Our team’s always up to chat nerd-stuff, the hard part is getting us to stop. So if you’re after advice, just give us a call on 9466 2670, or email [email protected].
Please note that we can only provide limited support for BYO routers. We strongly advise choosing our own routers for the best performance and support.