Make a Payment
To make a secure, fee-free payment, please scroll down and enter your details in the form below.
PAY A BILL
Automated Payments
Log in to our customer portal at my.pentanet.com.au to add payment methods, set up automatic payments, view invoices and more.
Account Information
Please enter the email address linked to your Pentanet service as well as your account ID to make a fee-free and secure payment. We accept Visa, Mastercard, and American Express, allowing you to choose your preferred payment method.
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Payment Information
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Our commitment to you
At Pentanet we respect your privacy and treat your data with great care, improving the quality of the services we provide to you.
Where do I find my account ID?
More Information
Your account ID can be found on previous invoices, or in your customer portal.
We understand that life can throw unexpected challenges your way, making it difficult to manage your bill payments. Rest assured; we're here to support you. Our team can provide tailored case-by-case solutions to accommodate your unique circumstances. All we ask is that you reach out as soon as possible for a confidential chat.
For more information, visit our Additional Resources page.
For more information, visit our Additional Resources page.
When you first connect with us we’ll issue your first invoice as soon as possible, usually within five working days. Our monthly bills are issued on the 1st of each month and due on the 15th. Any extras (such as data packs) that were added during the previous billing period will appear on your next bill.
Payment details are located on your billing invoice and in the Customer Portal. In the Billing section, once you navigate to Payment Method you’ll be able to assign a card to your account. We also have a number of payment options available to support your preferred way to pay.
Free-fee options:
Free-fee options:
- Online card payment
- Direct Debit from card
- BPAY®
There are a few ways you can request relocation of your service:
- Contact our friendly team of relocation experts on (08) 9466 2670.
- Complete a Relocation of Service Request Form, which you can find in the Additional Resources section on our website.
- Lodge a request online via the Support Centre in your Customer Portal.
We always want you to enjoy the plan that suits you best! That’s why we welcome you to change your plan as needed, though the process will differ slightly depending on your service type.
Fixed Wireless
If you’re connected to our Fixed Wireless network, you can change speeds and data limits with no penalty or charges - even if you’re in a contract!
Opticomm or nbn™
If you’re connected to nbn™ or Opticomm a $20 plan-change fee will apply for processing the change request.
Fixed Wireless
If you’re connected to our Fixed Wireless network, you can change speeds and data limits with no penalty or charges - even if you’re in a contract!
Opticomm or nbn™
If you’re connected to nbn™ or Opticomm a $20 plan-change fee will apply for processing the change request.