All about the Fibre Connect upgrade program
FOR HOME
nbn® Fibre Connect upgrade program
Take your connection to the next level with a $0 upgrade to nbn® full fibre. Available to new and existing subscribers in select locations when signing up to eligible 12-month nbn plans. Level up your online experience with higher speeds and superior reliability.
Until 30 April 2024, you can get up to $100 cashback with an eGift card when you upgrade your connection to nbn full fibre with Fibre to the Premises with an eligible 12-month Pentanet nbn plan.
$0 installation
Upgrade your connection at no extra cost
Next-level speeds
Enjoy typical evening speeds up to 600Mbps.
Superior nbn® technology
Enjoy super low latency with full fibre.
Up to $100 Cashback
To kick off your new plan.
Across Australia, the nbn fibre network is being upgraded, with nbn aiming to have millions of Australians connected with nbn full fibre via Fibre to the Premises (FTTP) by the end of 2025. As part of this, nbn is offering eligible addresses the chance to switch from their current Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) technology to the cutting-edge Fibre to the Premises (FTTP) at no cost to you. FTTP is the latest nbn technology, a connection that does away with outdated copper wiring and replaces it with 100% optical fibre cables, providing superior speeds and reliability for your home or business.
Upgrading to a full fibre connection will allow you to access much faster download speeds, reaching 600Mbps typical evening speeds – something Fibre to the Node and Fibre to the Curb simply can’t match! It’s also a more reliable technology, providing higher speeds and significantly reduced fluctuations or dropouts. As the demand for greater speeds rises across Australia, outdated technologies may struggle to meet your connectivity needs. Future-proof your home or business by making the leap to a full fibre connection for a seamless internet experience well into the future.
After signing up for one of the eligible 12-month nbn plans, we’ll book your first appointment. Before this, one of their technicians will swing by your premises to assess your installation requirements. You may require one to three additional visits for the technician to complete the installation. A complete installation generally takes four to eight weeks but may take longer, depending on technician availability and the nbn upgrade rollout schedule. Your existing connection stays active throughout this period, ensuring uninterrupted connectivity until your full fibre connection is ready to roll. Let our team know if you need an interim plan to support you until the new connection is activated!
If you’re a new subscriber or are currently connected via one of our other services and you sign up for the nbn Fibre Connect upgrade program with Pentanet before 30 April 2024, you’ll earn yourself $100 cashback in the form of an e-gift card delivered upon the activation of your new plan. Don’t worry if you’re an existing Pentanet nbn subscriber; you’ll still get $50 cashback towards your new plan if you upgrade with us as well! T&Cs apply. See here for more details.
Upgrade to nbn® full fibre with Pentanet
Want to find out if your home or business is eligible? Our team is happy to help! Give us a call on 9466 2670 for the fastest reply, or fill out our enquiry form.
Why upgrade with Pentanet?
100% local team
Perth’s own internet, built and supported by Perth people.
Penta-spec
We accept nothing less than the best, and neither should you.
Here to help
If you ever need assistance, we’re just around the corner.
Reliably fast
So you can get on with what matters to you.
Everything you need to know about Fibre Connect
Subscribers who meet the eligibility criteria can choose to upgrade at no additional cost by selecting a 12-month term plan with Pentanet.
- For subscribers on FTTN: Opting in for Family or above is required.
- For subscribers on FTTC: Opting in for Elite or above is required.
The nbn-approved technician will install a Fibre to the Premises (FTTP) connection alongside your current Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) connection.
Following the upgrade, there will be a maximum overlap of 7 days, during which both services can remain active at no extra charge. Make sure to cancel your FTTN or FTTC service within this timeframe to avoid incurring charges for both services.
nbn® is a trademark of NBN Co Limited.
All premises' needs are slightly different, so installation times will vary. Prior examples show that most subscribers who proceed with the upgrade typically have their new high-speed FTTP connection ready within four to eight weeks.
It's important to note that any internal wiring within the premises is not included in the $0 upgrade and is the subscriber's responsibility.
It’s important to note that subscribers who choose to cancel their plan within the 12-month term will incur a one-time charge of $200 plus any outstanding Early Termination Fees (ETF).
Contact our team through the form or call us at 9466 2670, and we'll gladly assist you in determining your eligibility for the upgrade program.
Katie went above and beyond over the course of 2 days and gave genuine help until the problem was fixed.
Katie went above and beyond over the course of 2 days and gave genuine help until the problem was fixed.
The person I got was very helpful and had us back up and running in quick time. Nice to have a great positive story about getting support!
The person I got was very helpful and had us back up and running in quick time. Nice to have a great positive story about getting support!
All contact is with genuine very helpful and friendly people who are prepared to go beyond the norm to resolve any perceived issues a client may have.
All contact is with genuine very helpful and friendly people who are prepared to go beyond the norm to resolve any perceived issues a client may have.
Been with them for five years. Fast internet, awesome service, can’t go wrong with them.
Been with them for five years. Fast internet, awesome service, can’t go wrong with them.
I have been so happy with my service since the first day I joined them.
I have been so happy with my service since the first day I joined them.
I made the change to Pentanet after a recommendation from a friend. Honestly - best decision.
I made the change to Pentanet after a recommendation from a friend. Honestly - best decision.
Never had such a thorough investigation into my network services. Love the online customer service team, thank you!
Never had such a thorough investigation into my network services. Love the online customer service team, thank you!
Thank you was most impressed with your effort and response.
Thank you was most impressed with your effort and response.
I had pentanet fixed wireless internet for 2+ years. I had no issues in connections. I had 60/20 speed always.
I had pentanet fixed wireless internet for 2+ years. I had no issues in connections. I had 60/20 speed always.
Amazing customer service from Theo - thanks for your help and patience on the phone.
Amazing customer service from Theo - thanks for your help and patience on the phone.
Best service ever. Never regret the switch, only wish I had done it sooner.
Best service ever. Never regret the switch, only wish I had done it sooner.
Their Fixed Wireless service is brilliantly awesome, and their quoted speed capabilities are accurate and reliable.
Their Fixed Wireless service is brilliantly awesome, and their quoted speed capabilities are accurate and reliable.
Thank you so much to Mason, who talked me through a very tricky nbn™ setup in our new home.
Thank you so much to Mason, who talked me through a very tricky nbn™ setup in our new home.
WOW! My 10 years of internet complaints have come to an end. Stability is superb, speeds are constant.
WOW! My 10 years of internet complaints have come to an end. Stability is superb, speeds are constant.
Our internet speeds have improved so much since getting Pentanet Fixed Wireless. It's made WFH so much easier.
Our internet speeds have improved so much since getting Pentanet Fixed Wireless. It's made WFH so much easier.