Service notice:
Please ensure you do not cancel your existing service before being connected to Pentanet nbn™.
nbn™ speeds:
For FTTN/FTTB/FTTC customers, we can confirm your maximum attainable speed once your service is activated. If it is found that the network infrastructure underlying your connection to the nbn™ is not capable of providing the speed tier you have nominated, we will inform you and offer to change your plan to a lower speed tier. Speeds experienced may be lower due to various factors such as line distance, in-premises wiring, and limitations of your devices.
nbn™ new development charge:
If nbn™ determines your service address is within the site boundary of a new development, this could incur a once-off fee of $300. Don’t worry; we’ll let you know beforehand and request permission to proceed with your service application.
Fair usage:
Fair use applies; please see our Fair Use Policy for more information.
Power outages, medical and security alarms:
Unlike copper-based legacy telecommunications networks, FTTP technology cannot carry electrical power to a customer’s premises and instead requires mains power within the customer’s premises for the regular operation of the nbn™ service. In a power outage, a battery backup power supply unit is needed to provide power to the Network Termination Device, allowing some elements of the telephone service to operate for approximately 5 hours. Pentanet does not provide battery backup power supply units for nbn™ FTTP services. You should be aware that during a mains power outage:
- Your Network Termination Device (NTD) will not function.
- Your internet connection will not operate.
- Your telephone handset connected via your nbn™ NTD will not work. Therefore, you will be unable to receive or make calls, including calls to Emergency 000 services.
- Your back-to-base alarm system or medical alarm, which relies on an internet connection, will not work.
Pentanet recommends ensuring a fully charged mobile phone is available if you need to make emergency calls during a power outage.
Priority assistance:
Please note that Pentanet does not offer a Priority Assistance service. Priority Assistance is Telstra's enhanced telephone and connection service for people with life-threatening medical conditions.
Medical and security alarms:
Before submitting your service application, you should contact your alarm provider to assess whether your alarm is compatible with an nbn™ service. If your alarm is not compatible, you’ll need to identify what alternatives are available with your alarm provider. Be sure to register with the nbn™ Medical Alarm Register.
Copyright/Trademarks:
nbn™ is a trademark of NBN Co Limited.
