Help is just a call or click away!

Use the options below to find what you need.

All Operational
Network Status
Get in Touch

Got questions? Our Perth-based connection experts are here to help. Whether you're a hardcore gamer or a busy parent, we'll find the perfect internet plan to suit your needs.

Reach out by phone or email today and let’s get you connected!

Phone and opening hours
Mon-Fri: 8:30am - 5:00pm

Support Support

Need help? Our Perth-based Customer Service team has got you covered! Give us a call or, for the fastest support with technical or billing issues, submit a ticket through your Customer Portal.

Phone support hours
Mon-Fri: 8:30am - 6:00pm

Email and ticket support hours
Mon-Fri: 8:30am - 9:30pm
Weekends: 9:00am - 9:00pm
Public holidays: 9:00am - 6:00pm

Live Chat Live Chat

Need quick answers? We're available to chat online at the following times. Whether you’ve got questions about your connection, need tech support, or want to explore your options, we’re here to help! Click the chat icon to get started.

Live Chat hours
Mon-Fri: 8:30am - 9:30pm
Weekends: 9:00am - 6:00pm
Public Holidays: 9:00am - 6:00pm

Join Pentanet

Ready to experience WA's superfast internet? Let's get started!

Phone

(08) 9466 2670 (Press 1)

Availability

Weekdays 8:30am - 5:00pm

Email

[email protected]


We would love to chat to you -
Chat to someone online now

Technical Support

In need of assistance? Our friendly support team is standing by to lend a hand!

Phone

(08) 9466 2670 (Press 2)

Availability

Weekdays 8:30am - 6:00pm

Billing

Question about your account or monthly bill? Get in touch here.

Phone

(08) 9466 2670 (Press 4)

Availability

Weekdays 8:30am - 5:30pm

Service delivery

If you need information about the status of your nbn™, Opticomm, or other hardware order, please reach out using the provided contact details.

Phone

(08) 9466 2670 (Press 4)

Availability

Weekdays 8:30am - 6:00pm

Partnerships

Power up your business with Perth's largest private network!

Phone

(08) 9466 2670

Availability

Weekdays 8:30am - 6:00pm