Pentanet Business nbn™

Fibre to the Premises (FTTP)

Experience the best nbn™ has to offer with FTTP, delivering lightning-fast speeds via the ultimate fixed-line connection, where optic fibre directly links to your business.

Fibre to the Node (FTTN)

FTTN, the most widespread technology across Australia, utilises existing copper wiring connected to a nearby fibre node. Speeds can reach up to around 100Mbps, varying based on your location.

Fibre to the Building (FTTB)

Primarily designed for apartment buildings, FTTB connects to a central communications cabinet, enabling fast speeds similar to FTTN (around 100Mbps), with variations depending on the building.

Hybrid Fibre-Coaxial (HFC)

Using existing cable infrastructure, HFC connects to the nearest fibre node, allowing it to offer high-speed, reliable internet in select areas.

Business isn’t just about numbers; it’s about people. Our team are 100% local to Perth, so we understand the unique challenges that face WA businesses, as well as the opportunities available to capitalise on our commercial landscape. With Pentanet as your digital partner, you can face them both knowing our high-performance network is powering your success.

WA’s connected future places the availability, performance, and interconnectivity of your digital infrastructure right at the heart of your organisational success. When it comes to optimal connections, Pentanet delivers in the highest regard. We’re carving our own path at the digital edge for the advancement of Western Australia and our communities.

Service notice:

Please ensure you do not cancel your existing service before being connected to Pentanet nbn™.

nbn™ speeds:

For FTTN/FTTB/FTTC customers, we can confirm your maximum attainable speed once your service is activated. If it is found that the network infrastructure underlying your connection to the nbn™ is not capable of providing the speed tier you have nominated, we will inform you and offer to change your plan to a lower speed tier. Speeds experienced may be lower due to various factors such as line distance, in-premises wiring, and limitations of your devices.

nbn™ new development charge:

If nbn™ determines your service address is within the site boundary of a new development, this could incur a once-off fee of $300. Don’t worry; we’ll let you know beforehand and request permission to proceed with your service application.

Fair usage:

Fair use applies; please see our Fair Use Policy for more information.

Power outages, medical and security alarms:

Unlike copper-based legacy telecommunications networks, FTTP technology cannot carry electrical power to a customer’s premises and instead requires mains power within the customer’s premises for the regular operation of the nbn™ service. In a power outage, a battery backup power supply unit is needed to provide power to the Network Termination Device, allowing some elements of the telephone service to operate for approximately 5 hours. Pentanet does not provide battery backup power supply units for nbn™ FTTP services. You should be aware that during a mains power outage:

• Your Network Termination Device (NTD) will not function.
• Your internet connection will not operate.
• Your telephone handset connected via your nbn™ NTD will not work. Therefore, you will be unable to receive or make calls, including calls to Emergency 000 services.
• Your back-to-base alarm system or medical alarm, which relies on an internet connection, will not work.

Pentanet recommends ensuring a fully charged mobile phone is available if you need to make emergency calls during a power outage.

Priority assistance:

Please note that Pentanet does not offer a Priority Assistance service. Priority Assistance is Telstra's enhanced telephone and connection service for people with life-threatening medical conditions.

Medical and security alarms:

Before submitting your service application, you should contact your alarm provider to assess whether your alarm is compatible with an nbn™ service. If your alarm is not compatible, you’ll need to identify what alternatives are available with your alarm provider. Be sure to register with the nbn™ Medical Alarm Register.

Copyright/Trademarks:

nbn™ is a trademark of NBN™ Co Limited. ©2018 Google LLC. All rights reserved. Google and the Google logo are registered trademarks of Google LLC.