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Help is just a call or click away!

Use the options below to find what you need.

All Operational
Network Status
Live Chat Live Chat

We've temporarily disabled our live chat feature while we work on enhancing our service platform. In the meantime, we're available to assist you via phone, email, and the support ticket system in your customer portal.

We appreciate your patience and we're working on making chat available again soon.

Support Support

Need help? Our Perth-based Customer Service team has got you covered! Give us a call or, for the fastest support with technical or billing issues, submit a ticket through your Customer Portal.

Phone support hours
Mon-Fri: 8:30am - 6:00pm

Email and ticket support hours
Mon-Fri: 8:30am - 9:30pm
Weekends: 9:00am - 9:00pm
Public holidays: 9:00am - 6:00pm

Support Visit Us

Drop by our iconic Pentahouse in Perth CBD. Overlooking beautiful Central Park, it's your one-stop shop for all things Pentanet.

Pick up your router, plan your connection, and get all your questions answered by our expert team.

Opening hours
Mon-Fri: 9:00am - 5:00pm

150C St Georges Terrace, Perth WA 6000

Join Pentanet

Ready to experience WA's superfast internet? Let's get started!

Phone

(08) 9466 2670 (Press 1)

Availability

Weekdays 8:30am - 5:00pm

Email

[email protected]


We would love to chat to you -
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Technical Support

In need of assistance? Our friendly support team is standing by to lend a hand!

Phone

(08) 9466 2670 (Press 2)

Availability

Weekdays 8:30am - 6:00pm

Billing

Question about your account or monthly bill? Get in touch here.

Phone

(08) 9466 2670 (Press 4)

Availability

Weekdays 8:30am - 5:30pm

Service delivery

If you need information about the status of your nbn™, Opticomm, or other hardware order, please reach out using the provided contact details.

Phone

(08) 9466 2670 (Press 4)

Availability

Weekdays 8:30am - 6:00pm

Partnerships

Power up your business with Perth's largest private network!

Phone

(08) 9466 2670

Availability

Weekdays 8:30am - 6:00pm

Directions

Visit our team at the Pentahouse, the ultimate destination for all things Pentanet. Here, you can pick up your router, plan your connection, and get all your questions answered by our knowledgeable team. Located at 150C St Georges Terrace in the CBD.