Help is just a call or click away!
Use the options below to find what you need.
We've temporarily disabled our live chat feature while we work on enhancing our service platform. In the meantime, we're available to assist you via phone, email, and the support ticket system in your customer portal.
We appreciate your patience and we're working on making chat available again soon.
Need help? Our Perth-based Customer Service team has got you covered! Give us a call or, for the fastest support with technical or billing issues, submit a ticket through your Customer Portal.
Phone support hours
Mon-Fri: 8:30am - 6:00pm
Email and ticket support hours
Mon-Fri: 8:30am - 9:30pm
Weekends: 9:00am - 9:00pm
Public holidays: 9:00am - 6:00pm
Drop by our iconic Pentahouse in Perth CBD. Overlooking beautiful Central Park, it's your one-stop shop for all things Pentanet.
Pick up your router, plan your connection, and get all your questions answered by our expert team.
Opening hours
Mon-Fri: 9:00am - 5:00pm