Service Notice:
Please ensure that you do not cancel your existing service prior to being connected to Pentanet nbn™.

nbn™ Speeds:
For FTTN/FTTB/FTTC customers, until your service is activated we are unable to confirm your maximum attainable speed. If it is found that the network infrastructure underlying your connection to the nbn™ is not capable of providing the speed tier you have nominated, we will inform you and offer to change your plan to a lower speed tier. Speeds experienced may be lower due to various factors such as line distance, in-premises wiring and limitations of your devices.

nbn™ New Development Charge:
If nbn™ determine your service address is within the site boundary of a new development this could incur a once-off fee of $300. Don’t worry, we’ll let you know prior and request your permission to proceed with your service application.

Fair Usage:
Fair use applies, for more information please see our Fair Use Policy.

Power Outages, Medical and Security Alarms:
Unlike copper-based legacy telecommunications networks, FTTP technology is unable to carry electrical power to a customer’s premises, and instead requires mains power within the customer’s premises for the normal operation of the nbn™ service. In the event of a power outage, a battery backup power supply unit is required to provide power to the Network Termination Device, allowing some elements of the telephone service to operate for approximately 5 hours. Pentanet does not provide battery backup power supply units for nbn™ FTTP services. You should be aware that during a mains power outage:

• Your Network Termination Device (NTD) will not function.
• Your internet connection will not operate.
• Your telephone handset connected via your nbn™ NTD will not work, therefore you will not be able to receive or make calls, including calls to Emergency 000 services.
• Your back-to-base alarm system or medical alarm which relies on an internet connection will not work.

Pentanet recommends ensuring a fully charged mobile phone is available in the event you need to make emergency calls during a power outage.

Priority Assistance:
Please note that Pentanet does not offer a Priority Assistance service. Priority Assistance is an enhanced telephone and connection service, offered by Telstra, for people with life-threatening medical conditions.

Medical and security alarms:
Before submitting your application for service, you should first contact your alarm provider to assess whether your alarm is compatible with an nbn™ service. If your alarm is not compatible, you’ll need to identify what alternatives are available with your alarm provider. Be sure to register with the nbn™ Medical Alarm Register .

Copyright/Trademarks:
nbn™ is a trademark of NBN Co Limited.
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