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Step 2: Choose your term & plan
Why switch to Pentanet?
Perth Powered Internet
We believe Perth deserves faster internet, local customer service and a focus on quality. So that’s what you’ll get as part of the Pentanet family!
Check your address, complete your application form, and you’re good to go! We’ll guide you through the process to get you connected and online without the hassle.
Want to browse, stream, play to your heart's content? You got it! All Pentanet OptiComm plans come with unlimited data so you can spend as much time online as you need.
The internet we have has never been so fast. I'm so happy we're with these guys. It feels personal and that's important.
Debra Dunlea | Via Google
We want to marry Pentanet. Transformed our life.
Holly Wood | Via Facebook
Having somebody local who actually understands the service you are receiving is a breath of fresh air.
Nick Di Carlo | Via Google
Please ensure that you do not cancel your existing service before being connected to Pentanet OptiComm.
If it is found that the network infrastructure underlying your connection to OptiComm is not capable of providing the speed tier you have nominated, we will inform you and offer to change your plan to a lower speed tier. Speeds experienced may be lower due to various factors such as line distance, in-home wiring and limitations of your devices.
New Development Charge:
If OptiComm determines your service address is within the site boundary of a new development with no previous OptiComm connection in place this could incur a once-off fee between $300-$550. This fee will be charged by Opticomm to Pentanet, and will be on charged by Pentanet to you. Don’t worry, we’ll let you know prior and request your permission to proceed with your service application.
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Power Outages, Medical and Security Alarms:
Unlike copper-based legacy telecommunications networks, FTTP technology is unable to carry electrical power to a customer’s premises, and instead requires mains power within the customer’s premises for the normal operation of the service. You should be aware that during a mains power outage:
- Your Network Termination Device (NTD) will not function.
- Your internet connection will not operate.
- Your telephone handset connected via your NTD will not work, therefore you will not be able to receive or make calls, including calls to Emergency 000 services.
- Your back-to-base alarm system or medical alarm which relies on an internet connection will not work.
Please note that Pentanet does not offer a Priority Assistance service. Priority Assistance is an enhanced telephone and connection service, offered by Telstra, for people with life-threatening medical conditions.
Medical and security alarms:
Before submitting your application for service, you should first contact your alarm provider to assess whether your alarm is compatible with an OptiComm service. If your alarm is not compatible, you’ll need to identify what alternatives are available with your alarm provider.
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