Choose your speed
Choose your term
Choose your term
Perth deserves faster internet, local customer service and a focus on quality – and that’s what we do! Real support from real people, on time, every time.
Top Tier Support
Need help? We’re here for you 9am to 9pm every day, with priority Tier 1 Support for business customers.
We offer higher upload speeds for businesses, as well as exemption from planned maintenance during business hours so you can stay productive online.
nbn™ Speeds: For FTTN/FTTB/FTTC customers, until your service is activated we areunable to confirm your maximum attainable speed. If it is found that the networkinfrastructure underlying your connection to the nbn™ is not capable of providing thespeed tier you have nominated, we will inform you and offer to change your plan to a lower speed tier. Speeds experienced may be lower due to various factors such as linedistance, in-home wiring and limitations of your devices.
nbn™ New Development Charge: If nbnTM determine your service address is within the site boundary of a new development this could incur a once-off fee of $300. Don’t worry, we’ll let you know prior and request your permission to proceed with your service application.
nbn™ NTD Charge: If your premises is connecting to the NBNCo network for the first time and you're in an FTTC or HFC area NBNCo will charge a $165 NTD Charge which we will onforward to you. This fee is charged regardless of what ISP you choose and covers the cost of connecting your premises to the nbn™ network.
Unlimited Data: Fair use applies, for more information please see our Fair Usage Policy
Power Outages, Medical and Security Alarms: Unlike copper-based legacy telecommunications networks, FTTP technology is unable to carry electrical power to a customer’s premises, and instead requires mains power within the customer’s premises for the normal operation of the nbn™ service. In the event of a power outage, a battery backup power supply unit isrequired in order to provide power to the Network Termination Device, allowing someelements of the telephone service to operate for approximately 5 hours. Pentanet does not provide battery backup power supply units for nbn™ FTTP services. You should be aware that during a mains power outage:
- Your Network Termination Device (NTD) will not function.
- Your internet connection will not operate.
- Your telephone handset connected via your nbn™ NTD will not work, therefore you will not be able to receive or make calls, including calls to Emergency 000 services.
- Your back-to-base alarm system or medical alarm which relies on an nternet connection will not work.
Priority Assistance: Please note that Pentanet does not offer a Priority Assistanceservice. Priority Assistance is an enhanced telephone and connection service, offered by Telstra, for people with life-threatening medical conditions.
Medical and security alarms: Before submitting your application for service, youshould first contact your alarm provider to assess whether your alarm is compatiblewith an nbn™ service. If your alarm is not compatible, you’ll need to identify whatalternatives are available with your alarm provider. Be sure to register with the nbn™ Medical Alarm Register.
Trademarks: nbn™ is a trademark of NBN Co Limited.