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Please ensure that you do not cancel your existing service before being connected to Pentanet nbn™.
For FTTN/FTTB/FTTC customers, until your service is activated we are unable to confirm your maximum attainable speed. If it is found that the network infrastructure underlying your connection to the nbn™ is not capable of providing the speed tier you have nominated, we will inform you and offer to change your plan to a lower speed tier. Speeds experienced may be lower due to various factors such as line distance, in-premises wiring and limitations of your devices.
nbn™ New Development Charge:
If nbn™ determine your service address is within the site boundary of a new development this could incur a once-off fee of $300. Don’t worry, we’ll let you know prior and request your permission to proceed with your service application.
Fair use applies, for more information please see our Fair Use Policy.
Power Outages, Medical and Security Alarms:
Unlike copper-based legacy telecommunications networks, FTTP technology is unable to carry electrical power to a customer’s premises, and instead requires mains power within the customer’s premises for the normal operation of the nbn™ service. In the event of a power outage, a battery backup power supply unit is required to provide power to the Network Termination Device, allowing some elements of the telephone service to operate for approximately 5 hours. Pentanet does not provide battery backup power supply units for nbn™ FTTP services. You should be aware that during a mains power outage:
- Your Network Termination Device (NTD) will not function.
- Your internet connection will not operate.
- Your telephone handset connected via your nbn™ NTD will not work, therefore you will not be able to receive or make calls, including calls to Emergency 000 services.
- Your back-to-base alarm system or medical alarm which relies on an internet connection will not work.
Please note that Pentanet does not offer a Priority Assistance service. Priority Assistance is an enhanced telephone and connection service, offered by Telstra, for people with life-threatening medical conditions.
Medical and security alarms:
Before submitting your application for service, you should first contact your alarm provider to assess whether your alarm is compatible with an nbn™ service. If your alarm is not compatible, you’ll need to identify what alternatives are available with your alarm provider. Be sure to register with the nbn™ Medical Alarm Register .
nbn™ is a trademark of NBN Co Limited.
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