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21st December 2023

Announcements

Christmas Holiday Opening Hours

Written by Team Pentanet

21st December 2023

Announcements

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Our towers might not be wrapped in tinsel (and we were tempted), but now’s the time to deck the halls!

Our team of local legends work hard all year round to provide Pentanet subscribers with the very best customer service.

To ensure that each member of our team gets the opportunity to kick their feet up and enjoy some time with their family over the holidays, we’re operating on slightly reduced hours from Monday, 25 December, returning to normal Tuesday, 2 January.

We’ve listed the availability of each of our teams below. If you have an enquiry but aren’t sure which team you should direct it to, please send an email to [email protected], and we’ll do our best to get back to you as soon as we can.

Support

Email: [email protected]

Don’t worry; our Support team is still around across Christmas week! Primarily through Live Chat but they will still be available on select days via phone.

Live Chat

Normal Hours
  • Weekdays: 8:30am - 9:30pm
  • Weekends: 9am - 9pm
Live Chat public holiday hours

The technical support team will be available 9am - 6pm live chat on the dates listed below.

  • Monday 25 December
  • Tuesday 26 December
  • Saturday 30 December
  • Sunday 31 December
  • Monday 1 January

Phone

Normal Hours
  • Weekdays: 8:30am - 6pm
Phone public holiday hours

The technical support team will be unavailable via phone on the dates listed below.

  • Monday 25 December
  • Tuesday 26 December
  • Saturday 30 December
  • Sunday 31 December
  • Monday 1 January

Sales

Email: [email protected]

The sales team will be closed on the following days.

  • Monday 25 December
  • Tuesday 26 December
  • Saturday 30 December
  • Sunday 31 December
  • Monday 1 January

We wish you all happy holidays and look forward to the connections we’re going to make possible in the new year.

With love,

The PentaFam 🧡

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