Critical Information Summaries

For Current Plans

Fixed Wireless Residential 30Mbps Plans

Fixed Wireless Residential 60Mbps Plans

Fixed Wireless Residential 120Mbps Plans

Fixed Wireless Business Essentials 30Mbps Plans

Fixed Wireless Business 60Mbps Plans

Fixed Wireless Business 120Mbps Plans

PentaMAX Residential

PentaMAX Business

nbn™ Residential

nbn™ Business

OptiComm

Apartment Broadband

Key Facts Sheets

nbn™ Residential Plans - Key Facts

nbn™ Business Plans - Key Facts

OptiComm Residential Plans - Key Facts

Policies

Financial Hardship Policy

Privacy & Credit Reporting Policy

Fair Use Policy

Zero Tolerance Policy

Credit Management Policy

Site Visitation Policy

Financial Information

Spend Management

Billing Information

Authorised Representatives & Advocates

Appointment of an Authorised Representative or Advocate

Financial Counsellor Authorisation Form

Consumer Terms & Conditions of Service

Customer Relationship Agreement (SFOA)

Complaints Handling

Complaints Handling

Change of Name Request

Change of Name Request

Bereavement Support Form

Bereavement Support Form

Transfer of Ownership Request

Transfer of Ownership Request (Fixed Wireless)

Transfer of Ownership Request (nbn™)

Transfer of Ownership Request (OptiComm)

Transfer of Ownership Request (Pentanet Apartments)

Transfer of Ownership Request (PentaMAX)

Relocation of Service Request

Pentanet nbn™

Pentanet OptiComm

Promotions & Competitions

Subscriber & Professional Referral Program

Win a Perth Wildcats 21-22 Signed Ball Terms & Conditions

Pentanet x Perth Wildcats Free T-Shirt Promotional Offer Terms & Conditions

Pentanet x Perth Wildcats Meet the Team Terms & Conditions

Pentanet nbn™ $0 Setup Fee - Summer 21/22