Critical Information Summaries

For Current Plans

Fixed Wireless Residential 30Mbps Plans

Fixed Wireless Residential 60Mbps Plans

Fixed Wireless Residential 120Mbps Plans

Fixed Wireless Business Essentials 30Mbps Plans

Fixed Wireless Business 60Mbps Plans

Fixed Wireless Business 120Mbps Plans

PentaMAX

nbn™ Residential

nbn™ Business

nbn™ Seniors

LBNCo

Apartment Broadband

Key Facts Sheets

nbn™ Residential Plans - Key Facts

nbn™ Business Plans - Key Facts

LBNCo Residential Plans - Key Facts

Policies

Financial Hardship Policy

Fair Use Policy

Credit Management Policy

Zero Tolerance Policy

Privacy & Credit Reporting Policy

Site Visitation Policy

Financial Information

Billing Information

Spend Management

Financial Counsellor Authorisation Form

Authorised Representatives & Advocates

Appointment of an Authorised Representative or Advocate

Consumer Terms & Conditions of Service

Customer Relationship Agreement (SFOA)

Complaints Handling

Complaints Handling

Change of Name Request

Change of Name Request

Transfer of Ownership Request

Transfer of Ownership Request (Fixed Wireless)

Transfer of Ownership Request (nbn™)

Transfer of Ownership Request (LBN)

Transfer of Ownership Request (Pentanet Apartments)

Relocation of Service Request

Pentanet nbn™

Pentanet LBNCo

Pentanet Apartments

Paper Application Forms

Promotions & Competitions

Subscriber & Professional Referral Program