Critical Information Summaries

For Current Plans
Fixed Wireless Residential 30Mbps Plans
Fixed Wireless Residential 60Mbps Plans
Fixed Wireless Residential 120Mbps Plans
Fixed Wireless Business Essentials 30Mbps Plans
Fixed Wireless Business 60Mbps Plans
Fixed Wireless Business 120Mbps Plans
PentaMAX
nbn™ Residential
nbn™ Business
nbn™ Seniors
LBNCo
Apartment Broadband

Key Facts Sheets

nbn™ Residential Plans - Key Facts
nbn™ Business Plans - Key Facts
LBNCo Residential Plans - Key Facts

Policies

Financial Hardship Policy
Fair Use Policy
Credit Management Policy
Zero Tolerance Policy
Privacy & Credit Reporting Policy
Site Visitation Policy

Financial Information

Billing Information
Spend Management
Financial Counsellor Authorisation Form

Authorised Representatives & Advocates

Appointment of an Authorised Representative or Advocate
Authorised Representatives and Advocates

Consumer Terms & Conditions of Service

Customer Relationship Agreement (SFOA)

Complaints Handling

Complaints Handling

Change of Name Request

Change of Name Request

Transfer of Ownership Request

Transfer of Ownership Request (Fixed Wireless)
Transfer of Ownership Request (nbn™)
Transfer of Ownership Request (LBN)

Relocation of Service Request

Pentanet nbn™
Pentanet LBNCo

Paper Application Forms

Fixed Wireless (Residential)
Fixed Wireless (Commercial)
PentaMAX (Residential)
PentaMAX (Commercial)
nbn™ (Residential)
nbn™ (Commercial)
nbn™ (Seniors)
LBNCo
Apartment Broadband
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Promotions & Competitions

Referral Program
Apartment Broadband Promotion - Sep 2020