Late in February, Perth endured one of the worst storms we've experienced in years.
While most people were focused on whether or not their outdoor setting had flown over the fence, Team Pentanet were busy preparing for any possible outcome – and it's lucky we did!
Over the course of several days, NBN faults increased dramatically due to outages affecting specific POIs (Points of Interconnect) and nodes. Many services were affected by either lightning, flooding or power loss, causing an influx of calls to our locally operated call centre.
Luckily, Pentanet Fixed Wireless held strong throughout the storm with only minor disruptions detected in certain areas with extreme weather conditions.
When Disaster Struck
On Friday the 28th of February, Pentanet’s disaster recovery was put to the test with one of our northern towers struck by lightning. At 7:03am, Pentanet Network Operations Centre was alerted to a power incident at our Mindarie tower. This was noted as unusual as all Pentanet sites are built with significant back up power in case of power outages.
An emergency response team was dispatched with both a generator and rigging equipment immediately.
On arrival at site, the team identified several indicators pointing towards a lightning strike. The Pentanet RF and projects team leapt into action and arranged replacement hardware to be dispatched to site immediately.
While battling wind and rain (and further lightning strikes!), the emergency response team managed to replace affected equipment, bringing services back online progressively from 11:41am.
This illustrates the importance of comprehensive and reliable disaster recovery plans. We’re proud to have the knowledge of Peter Lanskis – Our Project Coordinator (ex Kordia, Optus, Vivid Wireless) as well as the skills of one of our lead riggers – Shaun Henderson.
The work they completed on this day was nothing less than exceptional, and very much appreciated by our customers! Hopefully, the only lightning we see for a while now is via our customer's superfast Speedtest results 😉.
Keeping everyone in the loop
As the incident and fault response progressed, the Pentanet team kept up regular communication to customers in realtime via our status page.
As part of our committment to honesty and transparency, our status page is visible publically, even after the fact - so you can see the entire history of the event here.
See the Perth Storm in action, rolling in from our Highgate Tower Cam.
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The Pentanet team have been connecting West Aussies to the cutting-edge internet and cloud gaming technologies they deserve since 2017. The team has grown a lot in this time, but we’ve managed to maintain our playful startup culture and fierce passion for what we do!
Pentanet was the RISE Business Awards WA Employer of the year in 2020, ranked 28 in the Deloitte Technology Fast 500™ Asia Pacific 2020, and is a 2021 Finalist for the AIM WA Pinnacle Award for Emerging Business Excellence.
We bring people together digitally and IRL to share unforgettable experiences and memorable moments — next-level internet is just a given.