Not all nbn™ services are created equal. There are several different types of services that may be at different stages of development – how confusing! We’ve got your back with our easy guide to nbn™ service classes.
So, what is a Service Class?
Each property within the nbn™ rollout area is classified by service class. These classes are numbered 0 to 34.
Your service class number not only gives you an indication of when you can connect to the nbn™ but also what type of connection you will be able to receive.
Keeping an eye out for changes to your service class means you can stay ahead of the flock in knowing what’s available for you and when developments are likely to happen. Great news if you like to compete with your neighbours about more than just who has the best-kept garden!
Here’s the low-down on nbn™ service classes.
|
Service Class Number |
Description |
|---|---|
|
Service Class 0 |
FTTP (Fibre to the Premises) is on its way. You won’t be able to connect until the fibre cabling is finished by nbn™, however you can send through your details to our team if you’d like to be first in line when it’s live. Time frame to connection - no ETA |
|
Service Class 1 |
Fibre has arrived, but the property is still waiting for an exterior box (PCD) and/or an interior NTD (nbn™ device) to be installed. You can now order an nbn™ service and an appointment time for installation will be set-up! Time frame for connection - 5 - 10 business days |
|
Service Class 2 |
The property has fibre available and an exterior box (PCD) is present, but an interior NTD (nbn™ device) is yet to be installed. You can order an nbn™ service and a technician will attend your premises to complete the install and move you to Service Class 3. Time frame for connection - 5 - 10 business days |
|
Service Class 3 |
Fibre is connected with both exterior and interior devices present – you’re ready to go! Your new nbn™ connection can be live within a few working days. To get connected, checkout our nbn™ plans. Time frame for connection - 24 - 48 hours |
|
Service Class 4-6 |
Service classes 4 - 6 relate to nbn™ Fixed Wireless. Not to be confused with Pentanet’s own private Fixed Wireless network! We don’t deliver nbn™ Fixed Wireless, but there are many providers who do. |
|
Service Class 7-9 |
Service classes 7 - 9 relate to nbn™ SkyMuster satellite. We don’t deliver this service, but there are several options out there. |
|
Service Class 10 |
A copper connection is coming to your address soon but is not available yet, so we can’t book your installation at this time. Your connection may be in the form of FTTN (Fibre to the Node) or FTTB (Fibre to the Building). Timeframe to connection - no ETA |
|
Service Class 11 |
Great news! Your property is nbn™ ready and currently serviceable by copper (FTTN/FTTB). There’s still a couple of formalities (including an on-site visit from an nbn™ tech) required to have you fully up and running but a service can now be ordered. To get connected, checkout our nbn™ plans. Time frame for connection - 5 - 10 business days |
|
Service Class 12 |
Excellent news again – you are in a serviceable area and we can set an activation date. If you have an existing phone number or ADSL only a jumpering appointment will be required. Don’t worry, you don’t need to be at home for this as the work is done remotely by a technician. If no phone number or ADSL is connected, an appointment where someone will need to be in attendance is required to ensure they connect to the correct property. To get connected, checkout our nbn™ plans. Time frame for connection - 5 - 10 business days |
|
Service Class 13 |
Your connection is ready! Jumpering is complete and activation can be processed now. Within a few business days, you’ll be fully set up with nbn™. To get connected, checkout our nbn™ plans. Time frame for connection - 24 - 48 hours |
|
Service Class 20 |
The HFC (Hybrid Fibre Coaxial) network will be coming to your property soon. Timeframe to connection - no ETA |
|
Service Class 21 |
HFC is serviceable but a lead-in is still required, which can be installed by a technician once an appointment is made. Time frame for connection - 5 - 10 business days |
|
Service Class 22 |
HFC is serviceable, a lead-in has been installed but a wall-plate or NTD is required, which will be installed by an nbn™ technician. Time frame for connection - 5 - 10 business days |
|
Service Class 23 |
HFC is serviceable and a lead-in and wall-plate are installed, but an NTD is still required. Time frame for connection - 5 - 10 business days |
|
Service Class 24 |
Good news! Your property is nbn™ ready with everything required installed and you can now order a service with us. To get connected, checkout our nbn™ plans. Time frame for connection - 24 - 48 hours |
|
Service Class 30 |
FTTC (Fibre to the Curb) is coming soon to your property, but we can’t guarantee an ETA just yet. Timeframe to connection - no ETA |
|
Service Class 31 |
FTTC is serviceable to your property, but a lead-in is required to be installed. We can help you with scheduling that in and getting connected! Time frame for connection - 5 - 10 business days |
|
Service Class 32 |
FTTC is serviceable to your property and a lead-in has been installed. However, a DPU (Distribution Point Unit) still needs to be connected. We can help you with getting this scheduled and connected! Time frame for connection - 5 - 10 business days |
|
Service Class 33 |
A DPU has been connected for FTTC, nbn™ will either send you the NCD for self install or a technician will attend to install the nbn™ connection device (NCD). We can help you with this! To get connected, checkout our nbn™ plans. Time frame for connection - 5 - 10 business days |
|
Service Class 34 |
Great news – you’re fully connected to the FTTC network! The activation process can begin and you’ll be connected to the nbn™ within a few working days. To get connected, checkout our nbn™ plans. Time frame for connection 24 - 48 hours |
Service Class Numbers
nbn™ Service Classes are listed in order of availability. SC 0, 10, 20 and 30 are planned but unavailable for ordering until the infrastructure is completed. FTTP and FTTN/B only have 4 stages so SC 3 and 13 are when nbn™ is completed and ready to use.
FTTC/HFC has an extra stage of completion so SC 24 and 34 are fully completed but the services can be ordered at any stage from 21/31 but will require possible tech appointments with 5-10 day lead times.
Another note: nbn™ are only responsible for any cabling from the street to the premises, if any internal wiring, socket relocation or MDF jumpering is required, the customer will need to arrange a private technician to complete this.
Most common nbn™ Service Classes in Perth
Service Class 13 - Fibre to the Node Connected
This is the most common service class, as most properties in Perth are connected to the nbn™ and only require service transfers or remote re-activations.
Service Class 20-24 - HFC
This is WA’s former Telstra Hybrid Fibre Coaxial network or Cable Foxtel and is run throughout many of Perth’s northern suburbs.
Fibre to the Curb has increased coverage since 2018
Perth properties that were previously deemed Fibre to the Node were upgraded where possible to Fibre to the Curb as of late 2018, and has been rolling out further since then.
nbn™ announces next phase
NBN Co recently announced a $3.5 billion dollar project upgrade to improve its network, with a big focus on connecting more Australian homes and business to the nbn™ via Fibre to the Curb technology.
Associated fees
Some of these connections will incur a connection fee if you are the first person to connect nbn™ at your property.
A second or third connection will also incur extra fees, as each nbn™ address (apart from FTTP) was designed to have one active connection and nbn™ will charge a subsequent install fee for multiple connections at one address.
nbn™ Equipment
For FTTP/FTTC and HFC, nbn™ provides equipment specifically programmed to the address and should remain at the premise for the next tenant. They should not be removed. If you have an SC 3, 24 or 34 please ensure the nbn™ equipment has been left on premise or contact the rental/property agency. We can order replacements, but this will extend the connection ETA.
New Developments/Rebuilds
If you have demolished a property, rebuilt a property or the address is a new build then please visit the nbn™ development portal to register and obtain a Location ID number prior to lodging an application.
If you have any questions about nbn™ service classes or getting connected, our sales team is always here to help. Chat to our Perth-local team on (08) 9466 2670 (during business hours Monday to Friday) or use our website live chat (between 8.30am to 9.30pm weekdays and 9am to 9pm on weekends)!
