Choosing the right home internet plan starts with understanding which services are available at your home.
NBN is now available to most homes throughout Western Australia. Different connections types are offered depending on your location, including Fibre to the Premises (FTTP), Fibre to the Building (FTTB), Hybrid Fibre Coaxial (HFC), Fibre to the Curb (FTTC) and Fibre to the Node (FTTN). More information on those is available at the NBN Co website
To be eligible for our Superfast Fixed Wireless, your home must be within the range of one of our exclusive Pentanet towers with a direct line of sight.
Table of contents
Data refers to the information downloaded via your internet connection.
Data limits are a defining feature of most home internet plans, so it's important to get a handle on how much data you use on average per month. Factor in if any changes are coming that may affect your usage in the future as too ie. more or less roommates, working from home arrangements or binge-worthy shows coming to your favourite streaming service.
Your current internet provider should provide you with a report on how much data you use every month on your current plan to use as a guide.
The speed at which your internet connection downloads data is another crucial factor in choosing your home internet plan.
The more users you have in your home using more devices requiring more data concurrently usually requires a higher download speed. This ensures enough bandwidth is available to all users at all times.
Important note - Focus on the ‘typical evening speed’ offered in the plan as opposed to maximum speed offered by the plan. This is a clearer indication of the speeds you will receive during peak internet usage time, which is 7pm - 11pm.
Upload Speed - crucial for video conferencing
If you deal with large files like video and audio, as well as everyone’s new favourite work tool - online video calls, consider plans with a higher upload speed.
Estimating your data and speed needs
Count how many devices you have and what you need them for. If you live on your own and just want to stream the latest episode of Umbrella Academy, go on Instagram and browse the web, then a lower tier Pentanet Fixed Wireless or NBN Plan will probably fit your needs fine.
Contract Periods, Exit Fees & Install Costs
Install costs, contract periods and exit fees vary from provider to provider as well as plan to plan, so it’s important to be aware of exactly what's included on the plans you are researching. Check the fine print!
Also, check on the flexibility of the plan. Can you move up or down plans if your circumstances change? Things change and it’s great to not have to worry about being stuck in rigid locked down internet plan.
For example, our Fixed Wireless customers can change data limit and speed tier once a month.
Fixed Wireless vs NBN - Installation & Functionality
If you already have NBN set up at home, switching over to a new NBN provider should be a relatively hassle-free experience. You may need a new modem though. Check out our step by step guide to switching NBN providers to make sure it's a smooth experience that minimises your internet downtime.
Setting up a brand new NBN connection takes around seven business days.
Fixed Wireless works similar to pay television. A small dish is installed on the roof of your premises that connects to a nearby tower. Direct line of sight is required to connect to the tower. Large obstructions between your home and the tower (buildings, trees etc) will mean Pentanet Fixed Wireless is not a viable option for your home.
We can get you connected up in a matter of days and you can enjoy buffer-free streaming. If we’re not in your area yet, please contact us and we’ll let you know when you can expect to receive a Fixed Wireless signal in your vicinity.
Fixed Wireless v NBN price
This all depends on the provider, as well as your data and speed needs.
Term limits and installation costs vary depending on service type and provider.
Fixed Wireless v NBN support
Most, if not all, large providers have overseas call centres. This has been a problem during COVID-19 shutdowns.
According to a recent report from the Telecommunications Ombudsman , customer complaints against telcos are up 1500% on last year in Australia, as customers were unable to get in touch with anyone from their service provider during a time when they most needed a reliable internet connection.
Check on your provider’s support options. There really is no substitute for a local call centre, like our own Perth-based support centre right here in Perth.
Finally, do your research
There’s heaps of competition out there, so do your research before selecting your internet plan and provider. No one wants to be locked in on an unsuitable long-term contract.
That's that folks, our full breakdown on choosing an internet provider in 2021. Let us know if we can help with anything internet related, and we’ll see you for all internet related news and how-tos in 2021!
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The Pentanet team have been connecting West Aussies to the cutting-edge internet and cloud gaming technologies they deserve since 2017. The team has grown a lot in this time, but we’ve managed to maintain our playful startup culture and fierce passion for what we do!
Pentanet was the RISE Business Awards WA Employer of the year in 2020, ranked 28 in the Deloitte Technology Fast 500™ Asia Pacific 2020, and is a 2021 Finalist for the AIM WA Pinnacle Award for Emerging Business Excellence.
We bring people together digitally and IRL to share unforgettable experiences and memorable moments — next-level internet is just a given.